FAQ

At KEUK, we value every collaboration, regardless of the order volume or the number of TV sets required. We specialise in offering individual solutions that are tailored to your exact requirements. Whether you need just one device or a larger number, we are always ready to assist you with our expertise and support.

We work with a number of partnered manufacturers to offer you first-class products at unbeatable prices. In addition, we also offer you manufacturer-independent solutions to ensure that you receive the products that best suit your requirements.

Yes, we ship our products internationally. However, please note that there may be restrictions on certain products or delivery locations. Contact our team for more information on international shipping options and possible restrictions.

For detailed technical specifications of our products, you can contact our experts directly. They will be happy to provide you with data sheets and further information on request.

The shipping costs for your order vary depending on the delivery location, weight and shipping method.

If products are in stock, they will be dispatched immediately, on request also via express. If products are not in stock, we will inform you of the expected delivery time and keep you informed of the order status. We also offer express delivery on request as soon as the goods are available in order to shorten the delivery time.

Our shipping process is always customised. We usually send smaller parcels via DHL or UPS, while larger consignments are sent by a forwarding agent or directly by a KEUK expert.

To obtain spare parts, please contact our service department. Our team will be happy to help you and send you the required spare parts or discuss further steps for their procurement.

Yes, we recommend specific maintenance and care instructions to optimise the long-term performance of your products installed by KEUK. These can be found in the relevant product documentation or can be requested from our customer service.

Our KEUK experts are working flat out to solve your problem. Depending on the error load, however, waiting times may vary. As a rule, however, you will receive feedback from us on the same day.

We are available around the clock for rapid assistance with urgent problems. Don't hesitate to contact our 24-hour hotline on +49 800 53 85 46 24.

For support enquiries, the best way to contact us is by email at service@keuk.eu. Our team will get back to you as soon as possible.

To ensure a smooth installation, we need as much information from you as possible in advance. In addition, our technicians will be happy to carry out an on-site inspection to ensure that all conditions meet the requirements and that the installation can be carried out optimally.

Our aim is to ensure fast and smooth processing. However, the exact waiting time depends on various factors, such as the scope of the project and the current workload. However, our staff are always on hand to speed up the process and ensure that you can start the installation as soon as possible.

Products sold by KEUK are covered by individual manufacturer warranties, the duration of which may vary depending on the product or service. Our aim is to ensure your satisfaction and we will also support you beyond the warranty period should any issues arise.

In principle, the leasing contracts have a fixed minimum term. If a replacement is required during the term, we will be happy to take a look. In many cases, we can help and facilitate an early replacement.

This depends on the purchase value. Proof of electronics insurance is usually required for purchases over EUR 10,000. In co-operation with our partners, we generally offer comprehensive electronics insurance at a reasonable price.

Yes, do you have a favourite property? Then don't hesitate to send us an enquiry. We are the experts when it comes to leasing. Even for products that are not purchased from us.

Your company must have been on the market for at least 1 year.

We work with full amortisation leasing. This means that the goods can be returned risk-free and regardless of their condition at the end of the term. However, we can also sell you the goods for a small residual value by agreement - just contact us.

Leasing focusses on the benefit. "I use a product and pay a leasing instalment for it. Unlike financing, where the focus is on ownership, I don't have to recognise the purchase in the balance sheet. The lessor does that! This means that the leasing instalments can also be recognised in full as costs. You can ask your tax advisor about the positive effect this has on your balance sheet.

We always offer selected highlights in our leasing shop. With just a few details, we can provide you with a non-binding leasing offer. A special portal in the background enables us to find the right one for you from several leasing companies. It is completely non-binding and free of charge until you sign the leasing contract. You can also contact a leasing expert in advance using the "Arrange a consultation" button.

For references and case studies from customers who have used our products or services, please visit our "Reference projects" subpage. This will be updated regularly to give you an insight into our successfully completed projects.

We are proud supporters of culture and sport. You can find information about our partnerships on our special "Sponsoring" subpage.

To make our contribution to environmental protection, we operate our own recycling centre on our company premises. Here we process recyclable materials such as cardboard and polystyrene in order to reduce the amount of waste and conserve resources. We also use electric vehicles in some of our vehicle fleet to further minimise our CO2 emissions.

Please send us a message via our contact page.

We take comprehensive security measures to protect your data and adhere strictly to data protection regulations. Further information can be found in our privacy policy.

You can find our general terms and conditions here, on our website under "GTC". You can view the full terms and conditions there.

You can find information on leasing on our special subpage on the subject of leasing. Our team of experts will be happy to answer your questions and provide you with a customised offer.

Information about trade fairs or events in which our company is participating can be found in our event calendar, on our social media profiles or by contacting our sales team directly. Stay connected with us to stay informed about upcoming events.